What if I want to make a complaint?

The Chief of Police is interested in hearing from the citizens of Cambridge regarding his employees, regardless of the nature - commendation or complaint.  The Cambridge Police Department accepts and thoroughly investigates complaints on the part of its personnel:  Officers, Dispatchers or civilian employees.  The Cambridge Police Department Complaint Against Personnel Report can be obtained at the Cambridge Police Department.

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1. Do I have to complain in person?
2. Do I have to file a "Formal Complaint" or can I just speak with the employee's supervisor?
3. Do I have to give my name if I file a complaint?
4. How much time do I have to file a complaint?
5. How will I know what happened once I make a complaint?
6. I am under 18 years old. Can I make a complaint?
7. What if I want to make a complaint?
8. Who will investigate my complaint?
9. Will my complaint be published in the newspaper?
10. Will the employee know that I filed a complaint against them?
11. Will the Police Department retaliate against me for making a complaint?